AMC (Annual Maintenance Contract) is the written document that sets forth the terms of an agreement between a client and a maintenance service provider. GITS do AMC and the overall purpose for AMC is to have consistent fees and regular availability of the service provider at a savings over random or emergency calls. By securing a maintenance contract, the holder typically garners savings through the fixed or reduced fees and also gets regular relationship with GITS.
Benefits of the Annual Maintenance Contract (AMC)
In today’s competitive era, quality is a prime factor. Quality output from any equipment (Servers, Desktop computers, Laptops, Inverter, Generator, AC, EPABX System etc.) depends on equipment’s repeat performance. To get repeat performance; equipment maintenance is a key factor. Maintenance of equipment with sound knowledge as well as special skills requires for the different equipment. Every organization may not have specialized maintenance team to take care of all variety of equipment. GITS is the best organization to support in maintaining these equipment as total Engineers and technicians aviable as per variety of equipment.
Contracted Items:
When Organization purchase servers, Desktop Computers, Laptops, Inverter, AC, EPABX System etc.
What’s included in the Annual Maintenance Contract?
- 24×7 server monitoring
- 24×7 workstation monitoring
- 24×7 monitoring and support
- Faster response and resolution
- Unlimited remote help desk support
- Onsite visit by our qualified engineers
- Managed data backup and protection
- Regular preventive maintenance
- Instance or incident based call‐out support
- Scheduled maintenance
- Monthly health checkup
- Periodic IT assessment
- Monthly reports and executive dashboard summary
- Around the clock network monitoring and reporting
